Terms of Service

Refund Policy and Cancellation

  1. Furniture Factory Outlet will attempt to provide a representation of the products we carry. However, we cannot ensure the accuracy of color, grain or other characteristics of the products. Nor do we make any claims as to the availability of the products displayed. All information concerning products is based on current information at the time of programming.
  2. While Furniture Factory Outlet works to provide accurate product and pricing information, pricing or typographical errors may occur. Furniture Factory Outlet cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Furniture Factory Outlet shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Furniture Factory Outlet may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Prices do not include shipping or sales tax. Sales tax and delivery charges will be charged on your order as applicable. At any time after your purchase, we can correct mistakes in calculating pricing or arithmetic made in computing your purchase price.
  3. Please read your sales receipt or email receipt carefully to ensure that your address and other personal information are accurate. You are responsible for any inaccuracies in your address and other personal information. You must make any change of the delivery address or change in the order either in person or by telephone and the change will be binding only if the change is confirmed before delivery. Changes in your address or other personal information may delay delivery, and you may be charged a fee for deliveries made to you at the wrong address on your sales receipt if such address is incorrect.
  4. Buyer is required to inspect the merchandise upon receipt and report any damages within 24 hours of delivery or pick up.
  5. No exchange or refund is allowed on special order or merchandises are mark as “As It”. All refund will only give as store credit.
  6. A Store Credit for 100% of the customer’s purchase price will be issued to the customer for a cancelled order within 24 hours after purchasing, and prior to delivery, or pick up.
  7. Cancellation make after delivery or pick up, 70% in store credit may be issued, delivery fee is non-refundable, and the item must be in original condition.
  8. Special ordered merchandise cannot be exchanged or cancelled once the order has been placed with the manufacturer.  When your special order merchandise is ordered, it is deemed received.  Rudy Furniture is not the receiving location but rather a medium to which your merchandise is transported.  Please arrange a pick up or schedule a delivery once furniture has arrived at Rudy Furniture Warehouse.
  9. Once Furniture Factory Outlet confirmed delivery date with Buyer, Buyer is responsible for ensure the accessibility to the delivery address on delivery date. If delivery is tendered at no fault of Furniture Factory Outlet, redelivery fee will be apply.
  10. Special order item, or item that is not in stock will required addition waiting for delivery, please call the store for store availability.
  11. We are pleased to assist you in loading your merchandise; however it is your responsibility to ensure merchandise is properly loaded and secured. Your signature on the delivery receipt acknowledges that you have received and inspected all of your merchandise in good condition.
  12. Furniture Factory Outlet reserves the right to refuse return/ exchange where

(i)The merchandise is not “Damaged/ Defective”,
(ii)The merchandise shows evidence of customer misuse or abuse.

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